Orders may be cancelled prior to being forwarded to our supplier. Email firstname.lastname@example.org with the subject “Order Cancellation”. Please include all relevant information. Because of the speed orders are processed once we do send them to our supplier, we do not allow cancellations after this point.
Our supplier makes every effort possible to ensure your items will be produced at their best quality. We offer a money-back guarantee on products that do not meet our quality standard.
We will offer a credit to your account, or a replacement item free of charge, if one or more of the following occurs:
Incorrect Size or Style: If the garment printed on does not match that of our order page
Printing Error: If the finished product is misaligned by more than one-inch (1.0″) off center from the provided measurements
Incorrect Printing: The finished product artwork differs from the artwork bought
Missing or Damaged Garments: If your item was not delivered in a timely manner, or the garment was ripped, torn, or damaged
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Returns Without Cause
Due to the relationship between us, Shopify, and Tshirtgang we’re unable to handle claims such as this at this time. We hope through growth, that we’re able to handle this in the future.